PetPhone is a smart collar device your pet wears. It is called “PetPhone” because it creates a phone-like connection between you and your pet through the petpogo App.

You can use petpogo to call your pet, understand mood signals, and monitor unusual status changes.

PetPhone is designed for adult cats and small to medium dogs.

🐱 Cats: most adult cats above ~3kg
🐶 Dogs: small to medium breeds from ~4kg to 30kg+

The 37g lightweight design is within the normal range used by modern pet collars and is suitable for daily wear for most pets.

For very small or young pets, we recommend checking comfort during initial use.

PetPhone does more than show you where your pet is.

Along with GPS tracking and geofencing, PetPhone lets you talk to your pet remotely, monitor activity and behavior patterns, receive mood insights, play familiar sounds or music, and share access with family members.

It is designed to help you understand both where your pet is and what may be happening while you are apart.

PetPhone attaches to your pet’s existing collar using the included holder.

For the best fit, we recommend using a collar approximately 3 cm / 1.2 inches wide or narrower.

Always make sure the device is securely attached before outdoor use.

PetPhone is IP67 water resistant and designed to handle everyday rain, splashes, and outdoor use.

We do not recommend prolonged swimming or intentionally submerging the device in water.

PetPhone provides up to 5 days of battery life under normal use.

Actual battery life depends on network strength and how frequently you use features such as Live Tracking, PetChat, Finding Mode, music playback, and location updates.

PetPhone uses 6-positioning technology to locate and intelligently select positioning technology for positioning. Generally speaking, GPS positioning is used outdoors, and base station/WiFi positioning is used indoors.

You can view your walking route through the history track function.

No.

PetPhone does not need to stay connected to your home Wi-Fi.

It uses built-in cellular connectivity for connected features, while Wi-Fi can also assist with positioning when available.

No physical SIM card is required.

PetPhone uses built-in CloudSIM technology and can automatically connect to supported cellular networks.

No.

PetPhone does not shock, vibrate, or physically stop your pet from crossing a boundary.

The Virtual Fence is a location-based alert designed to notify you when your pet leaves a designated safe area.

No specialized training is required for your pet; our AI model automatically detects their emotional state and subsequently places a call to the owner.

PetPhone is a SIM-free device utilising cloud card technology. It supports over 390 global operators across more than 200 countries and regions, functioning wherever network coverage is available without distance limitations.

Combines Gemini & proprietary pet models with high‑precision motion and sound recognition. Protects your pet and keeps you updated from anywhere. Gets smarter with use.

Motion detection – Tracks daily activities (walking, jumping, resting). Instantly flags anomalies (trembling, limping). Alerts you via message, two‑way call, or group chat.

Sound detection – Recognizes barks, whines, etc. Uses voiceprint analysis to interpret excitement, loneliness, or anxiety. Auto‑alerts through app push, two‑way call, or group chat.

Adaptive calibration – Automatically adjusts to environment, placement, and noise. Corrects errors, resists interference, and maintains long‑term high accuracy.

PetPhone can help you monitor daily activity and behavior patterns, including movement, activity duration, distance, and other wellness insights available in petpogo.This visualization demonstrates the health monitoring feature. petpogo continuously tracks daily activity, sleep patterns, and overall vitality. Catch subtle changes early and keep them thriving with smart insights.

These trends can help you better understand changes in your pet’s normal routine.

PetPhone works with the petpogo app.

You can download petpogo from the Apple App Store or Google Play.

Yes.

petpogo is available for both iPhone and Android devices.

Please check the App Store or Google Play for the latest compatibility requirements.

Our products are billed as a one-time fee based on the package you select; they are not billed on a monthly basis.

No.

PetPhone does not automatically renew your service plan.

There are no automatic recurring monthly charges.

When your current service period ends, you can decide whether you want to purchase another plan.

Orders are normally processed and handed to the shipping carrier within 48 hours.

Orders shipped from our U.S. warehouse typically arrive within 2–7 business days.

Orders shipped from our China warehouse typically arrive within 5–20 business days.

Delivery times may vary depending on location, customs, weather, and carrier conditions.

Yes.

Eligible PetPhone devices can be returned within 30 days of dispatch.

The device should be returned undamaged and in its original condition and packaging.

For change-of-mind returns, return shipping costs are normally the customer’s responsibility.

If you receive an incorrect, damaged, defective, or misdescribed product, please contact our support team.

Orders can be cancelled before shipment.

Because orders are processed quickly, please contact us as soon as possible if you need to change or cancel an order.

If you have questions about your PetPhone, order, service plan, or app, please contact:

hello@petpogo.com

Our support team will be happy to help.